“Working with Lisa was great. She found us a place faster than we could have ever imagined. It’s a great place, the people are wonderful. My Dad likes his room and we hope he can stay there, especially if he can move out of the memory care and into assisted living. They fix his food and take him places on the bus. Lisa was great.”
I am writing you about Dawn Michelle as I believe when a person is outstanding in their profession, they deserve every accolade and recognition of their excellence. Dawn Michelle walked into my life at a time when I had just learned my husband, due to his dementia, needed to be placed in an Assisted Living facility when he was released from the rehab hospital. I had no idea what to do or how to do it.
Dawn took me by the hand and led me, with utmost compassion and concern, to find the best solution for my husband. She literally held my hand, hugged me when I needed it the most, and cried with me while also providing very sound business and financial facts to help guide me.
As a person of faith, I believe she is an Angel among us sent to help guide me through a heart-wrenching experience. I will forever hold Dawn Michelle in my heart. I’m certain you are aware of her exceptional professionalism, capabilities and excellence. She is beyond measure.
“Lisa is very knowledgeable about all of the local senior communities and is very good at helping to narrow the choices. She knows which places would be a best fit. In addition, Lisa is very good at working with seniors and understanding their needs. She really takes the time to listen to everyone. She was very personable and worked up a list and schedule for me of places to visit. It saved me a lot of time.”
“You were awesome to work with – easy to talk with, very understanding of my situation and needs; seemed very familiar with the facilities in town and the leadership and staff working there; excellent follow up.”
“Choosing the right type of assisted living care for a parent is incredibly complex – so many options, variables and emotions. Lisa Hollier listened to our concerns, asked the right questions, provided the technical information we needed and thoughtfully helped us make our best decision. The value she adds to this difficult process is undisputed._
“I liked that when [my dad’s] health took a turn for the worst, I called Lisa and … she immediately went into action. What I found from Lisa was an enormous amount of understanding, not only of her business but also of how I was feeling and how my dad was feeling. She’s dedicated, sincere in her efforts, thorough, and has such a kind heart. For someone who’s removed from the process, she is spot on with her understanding and her suggestions.”
“Aunt Marie is adjusting well. She has her days but overall doing well. I went to visit on Sunday and got to meet some of the residents and staff. We were thankful she was there with the cold temps and the snow storm. It was one less worry for mom. You were absolutely a great help and I will definitely pass your name along. Thank you again for all you did for us!
“I had to find a place for my mom with only a few days notice. After a hospital stay, the doctor wanted to release her into Assisted Living and I didn’t really know where to start looking. My sister and I had looked online at a few places and then realized that we needed help. Though my mother was resistant to the idea of Assisted Living, Lisa made the process easy and painless and put everyone at ease. She communicated with me, as well as my two siblings, over email and phone and gave us several possible locations that would meet my mom’s needs. We found one that was a perfect fit and that we probably wouldn’t have found on our own. At first, it was very overwhelming trying to figure out what would be a good fit for my mother based not just on her income, but also her needs, comfort and activity level. Lisa knew exactly what to do and I truly don’t think that we would have been as successful if it wasn’t for her help. She is incredibly knowledgeable and professional, but very compassionate and relatable. She’s kind of like a family friend.”
“What I liked best about working with Choice Connections of Richmond was that you did all the work! I just showed up to look at the different facilities and within one week, we had a new home for mom. You thought of everything! Thank you, Thank you, Thank you!”
“Lisa was very responsive and kept in touch all the way through the process. What I liked most was the personal and very professional manner in which she conducted business. The outcome couldn’t be better!”
“I recommend Lisa Hollier with Choice Connections. She is not a pushy person at all and is such a good listener and counselor. Since we are new to the area, Lisa has done her homework in knowing how to find the right match for the particular stage a person is in. I immediately felt comfortable just telling her my situation and even if we don’t plan to move my mother, at least we have a plan for the future so that we don’t have to make hasty decisions in an emergency.”
– Debbie P.
“I would like to commend Dawn Michelle on her compassionate, efficient and competent effort to find a placement for my parents.
My parents had been residing together in a memory care facility since August 2018. My father’s dementia was progressing rapidly, and occasionally manifesting itself in aggression that, at times, the facility was unable to manage. I was told he was in jeopardy of being “emergency discharged,” and the administration was not able to give me any advice about where he could go next. As you can imagine, I was panicked. I was directed to Dawn by the Center for Excellence in Aging. I told Dawn my story, and she immediately got to work. I was eager to explore all options (and quickly, since I was so anxious), and Dawn facilitated that. We found a location that I felt comfortable would be a good fit for my dad and would be able to also accommodate my mother, both at a rate that was exceedingly reasonable and doable for us. I wanted to let you know what a life-line she was for me. At a time where I didn’t know where to turn, she was a steady support and an anchor for me. Please know that you have exactly the right person for the job. Dawn is warm, empathetic, detailed and knowledgeable. I’m happy I was directed to her and will be forever grateful that she entered my life at a time I desperately needed her.”
“Working with Lisa Hollier and Choice Connections of Virginia was such a great experience. Lisa is very detail oriented and she took a great deal of the stress away from the process of finding the right care for my parents. She continued to follow up even after the process was complete to ensure everything was proceeding according to plan. I also want to add that Lisa took the time to get to know my parents so she could develop the best plan for them. I totally recommend Choice Connections and Lisa Hollier to anyone who is looking for care for their parents!”
“Dawn is an invaluable resource for anyone interested in exploring future living options for a family member. In our case, she helped us ascertain care needs and set goals, and then showed us a number of alternatives. She is extremely helpful in suggesting facilities that may be a good fit while being careful to let the future resident and family make the decision. Dawn’s strengths are numerous, including her wealth of information and knowledge, her caring and understanding, her sense of humor and her outstanding communication skills. My recommendation would be to never deal with these challenges without the assistance of Dawn Michelle. She is wonderful.
-K. E. Virginia
“Lisa took away the guess work. It was so nice to have someone familiar with the communities to help out. In addition, she saved our family so much time. She knows the pros and cons of each community (based on our needs) and she helped us recognize what those needs were. Lisa helped us consider all aspects including financial considerations, health issues, locations, etc. Finally, she did a very good job of listening and making connections.” “Mom seems very satisfied at her new home in assisted living. Having her there has given me such peace of mind and seeing how content she is gives me joy. She even told me a couple of days ago, “I can’t believe I lived in my house all those years and I don’t even miss it!” Thank you again, Lisa, for your invaluable help!” “Lisa took a process that had become overwhelming and helped us find a place for my father that fit his lifestyle and budget. We had visited several properties that seemed over-priced and did not fit what we were looking for. Lisa was very helpful in minimizing the process. “We can’t thank you enough for all the time you have given us. We are settled in our new apartment and it is so good to be free from our house! Thanks again and come see us!”
“When we started working with Lisa, my mother was not quite ready to make a move yet. But I wanted her to be part of the decision-making process and for her to be able to visit and tour communities early on. Lisa asked all kinds of questions and with the information she gathered from those, she was able to recommend three communities. She also offered a lot of good advice about how to approach discussing the move with my mom, who had been living independently for 30 years. A few months after our first meeting, my mother had fallen a couple times, had become dehydrated and was feeling increasingly lonely. We both realized that it was time to make a move at that point. I’m so thankful we started the process earlier and my mom was able to go with us to make the final decision and pick out her apartment. It’s a daunting task finding the best community for your parents, and Lisa did all the footwork for us. She was always just a phone call away—she’s very accessible, very knowledgeable, very caring and approaches her work as much more than just a job. I would definitely recommend her to anyone, because it’s so emotional and she understands that. Working with Lisa made the situation so much easier for me, but it also made it so much easier for my mom.”
“Lisa helped us to make challenging decisions during a highly emotional and trying time. She was able to identify our family’s needs, recommend the most ideal alternatives, and helped us to choose an assisted living facility for our aunt and uncle. Lisa does her work with compassion and is able to sort through a great deal of information to get to the heart of an issue.”
“Thank you so much for all your help! I am thrilled because my mother is doing fantastic and she obviously loves her new home! I couldn’t have done it without you. You took hours and days off the time it would have taken me.”
“I cannot thank you enough for your patience as we have gone through this process. Lisa Hollier has been a tremendous asset in leading us to what we feel is the right place.”